Global outsourcing experts expect growth of 8% for 2009 outsourcing operations as Service Buyers continue to favour smaller service contracts. Analyst house Gartner forecasts the ITO and BPO industries to return to a healthy level of growth during the 2010 fiscal year.
The Service Buyer is defined as the party that outsources operations and places an RFP (request for proposal) for 3rd party BPO services. The primary motivation includes a desire to cut costs, mitigate business liabilities, increase market share and increase service variety offered to clients.
uFathom is an international outsourcing marketplace focusing on the development and implementation of B2B offshore partnership services for small and medium enterprises. The company is a global trade center for corporate offshoring, outsourcing and freelance jobs.