Global outsourcing experts expect growth of 8% for 2009 outsourcing operations as Service Buyers continue to favour smaller service contracts. Analyst house Gartner forecasts the ITO and BPO industries to return to a healthy level of growth during the 2010 fiscal year.
The Service Buyer is defined as the party that outsources operations and places an RFP (request for proposal) for 3rd party BPO services. The primary motivation includes a desire to cut costs, mitigate business liabilities, increase market share and increase service variety offered to clients.
The use of BPO services business model is not a decision a Service Buyer makes solely on location or geographic proximity. Strategic decisions for location sourcing will be based on end requirements, including complexity, quality requirements, available budget and financial resource allocation. Generally, a Service Buyer engaged in the offshoring process will assess the quality of domestic education, and technological infrastructure prior to sourcing a business requirement to a particular region.
uF targets primary market of firms that buy or provide offshore business services. The offshore market perceived as the highest growth area of SME outsourcing growth is the market niche for uF.
In 2009, Gartner expects competition for outsourcing deals, particularly for standardised ITO services, to be fierce. Service Buyers will be lured by low prices from Service Providers trying to achieve quarterly revenue goals or strengthen market share.
Culture is one of the major barriers of successful offshore outsourcing. The cultural barriers should be dealt with in an understanding to succeed in offshore outsourcing. A brief look at the cultural and business practice shows that western countries like USA and UK adopt individualistic approach while Latin America and Asia follow collective culture.
Tweet uFathom BPO provides an online platform for the service buyers and providers to meet under a secure moderated environment. On November 15, 2009 uFathom.com launches its portal for job providers and service providers to get serious with global outsourcing market. It is a space for buyers and providers across the globe to service their […]
uFathom is an international outsourcing marketplace focusing on the development and implementation of B2B offshore partnership services for small and medium enterprises. The company is a global trade center for corporate offshoring, outsourcing and freelance jobs.