Global outsourcing experts expect growth of 8% for 2009 outsourcing operations as Service Buyers continue to favour smaller service contracts. Analyst house Gartner forecasts the ITO and BPO industries to return to a healthy level of growth during the 2010 fiscal year.
The Service Buyer is defined as the party that outsources operations and places an RFP (request for proposal) for 3rd party BPO services. The primary motivation includes a desire to cut costs, mitigate business liabilities, increase market share and increase service variety offered to clients.
Culture is one of the major barriers of successful offshore outsourcing. The cultural barriers should be dealt with in an understanding to succeed in offshore outsourcing. A brief look at the cultural and business practice shows that western countries like USA and UK adopt individualistic approach while Latin America and Asia follow collective culture.
With the advent of internet, services are provided from everywhere in the world. Many Portals provide platform for the job providers to locate providers of services. The job providers should post the requirements of the job to allow service providers to bid for the job. Service providers qualified to bid for the job post the expertise and the bid amount and compete with other providers to win the job.
With the widespread use of internet, freelancers are sourced from across the globe. Jobs are provided from every country in the world. When a job has to be completed, the freelancers required for the job can be searched from local writers. This can be done by placing advertisements in the local freelancer’s forum or by placing advertisements in the local news papers and magazines viewed by the freelancers.
Landing on a freelancing job does on stop with winning a client. Computers have become a inherent tool in providing services and ensuring regular communication. It is important to maintain the system in good condition to provide uninterrupted service on time to service buyers.