Global Outsourcing, A Growing Phenomenon

Global outsourcing experts expect growth of 8% for 2009 outsourcing operations as Service Buyers continue to favour smaller service contracts. Analyst house Gartner forecasts the ITO and BPO industries to return to a healthy level of growth during the 2010 fiscal year.

Service Buyers and Providers at uFathom – Advantage All

The Service Buyer is defined as the party that outsources operations and places an RFP (request for proposal) for 3rd party BPO services. The primary motivation includes a desire to cut costs, mitigate business liabilities, increase market share and increase service variety offered to clients.

BPO and Outsourcing Trends

uF targets primary market of firms that buy or provide offshore business services. The offshore market perceived as the highest growth area of SME outsourcing growth is the market niche for uF.

In 2009, Gartner expects competition for outsourcing deals, particularly for standardised ITO services, to be fierce. Service Buyers will be lured by low prices from Service Providers trying to achieve quarterly revenue goals or strengthen market share.